Objective
This Refund Policy ("Policy") governs the terms and conditions for requesting and processing refunds for services provided through the Frenvi application ("the App"). By using the App, you agree to comply with the terms outlined in this Policy.
Refund Eligibility
Refunds may be issued under the following circumstances:
- Service provider fails to deliver the agreed-upon service.
- Service provided does not meet the quality standards as described.
- Payment made in error or due to technical issues.
Refunds will not be provided for
- Services that have been completed and delivered as agreed.
- Change of mind or user dissatisfaction without valid reasons.
- User error in providing incorrect task details or requirements.
Refund Request Process
Users must submit a refund request within two working days of the service delivery date.
Refund requests should be made through the App's customer support feature or by emailing info@frenvi.co with relevant details and supporting evidence.
Refund Evaluation
All refund requests will be evaluated by our customer support team.
Refunds will be granted at the discretion of the Company based on the validity of the request and compliance with this Policy.
Refund Process
If a refund is approved, the amount will be credited back to the original payment method used for the transaction.
Refunds may take up to seven working days to process, depending on the payment provider and banking institutions involved.
Partial Refunds
In some cases, partial refunds may be granted based on the extent of service completion or other relevant factors.
Contact Information
For any questions or concerns regarding refunds, please contact our customer support team at info@frenvi.co.
Policy Changes
The Company reserves the right to modify, update, or revise this Refund Policy at any time without prior notice. Any changes to the Policy will be effective immediately upon posting on the App.
By using the Frenvi application, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy. If you do not agree to these terms, you should refrain from using the App.